Delayed Letter After Order Placement

vor 2 Stunden

I am very glad that there is a community where I can raise my inquiry.
I submitted my DSL order on 29 September 2025, and three weeks have passed since then, yet I still have not received the letter that would allow me to pay the deposit. Based on the interactions in the community, I have learned that waiting for more than three weeks may not be normal. Therefore, I would like to know whether there is anything I can do, other than continuing to wait indefinitely, to at least understand the processing status of my order. 

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    • vor 2 Stunden

       

       

       

      Thank you for your contribution to our community. 🙂🙏🏽

       

      I'll be happy to check what exactly is going on with your DSL order. 👍🏽 Unfortunately, there's a problem with the phone number. Could you please correct your cell phone number and also provide your customer number? 

       

      Best regards
      Timur

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    • vor 2 Stunden

      Hi, hello. I placed my order through Check24, and I contacted Check24 by email to inquire about my Telekom order number, which should be XXXXXX. For some reason, I am unable to save it in my account information.

      In addition, I have already updated my phone number to the one used when placing the order.

      Thank you for your reply, and I look forward to further updates.

      Edit: personal Info removed. Telekom hilft

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      von

      vor einer Stunde

      Hello @Ji Yang,

       

      sadly, I won't be able to give you a callback in 40 minutes. My mistake.

       

      Can you give me a timeframe for a callback for tomorrow?

       

      Kind regards

      Belana

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