Despite Glasfaser is in my building the technician said it will be difficult to take it to the apartment
vor 28 Tagen
Hello,
A few weeks ago, I booked an appointment for the Glasfaser Anschluss in my apartment.
In the building, a couple of other families already have the Glasfaser, so I was confident that it was possible for me as well.
After the technical inspection today, the technician said that the work done on the building was very bad, and therefore, it would be really hard to bring the optical fiber from the anchor point to my apartment.
He asked me why they made such a weird setup, but I have no answer for that, as I've recently bought the apartment and the works were already there.
He said that they will come back to me, but the problem is that I need a working internet connection in my apartment, as I need it for work.
What will happen to my Glasfaser contract now? Will they offer a replacement (e.g., DSL or 5G ) in the meantime of solving the technical issues?
Thanks for your help
73
0
10
Das könnte Ihnen auch weiterhelfen
191
0
2
919
0
2
56
0
1
51
0
20
Beliebte Tags letzte 7 Tage
Das könnte Sie auch interessieren
Kaufberatung anfragen
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Angebote anzeigen
Informieren Sie sich über unsere aktuellen Internet-Angebote.
vor 27 Tagen
Hallo@AndreasFrieden ,
if you would like support by the Telekom Team, please fill out your profile here in the community. Otherwise the Telekom Team cannot identify you. Only the Telekom Team can see the private data.
Best wishes,
Coole Katze
0
0
vor 27 Tagen
Hello @AndreasFrieden
I'd be happy to help you. To do so, I'll need to give you a quick call and verify your identity over the phone.
To enable me to assist you quickly, please fill in the "Kundennummer" and/or "Handynummer" fields in your user data.
Click on your image in the top right-hand corner and select the "Meine Einstellungen" menu item to access the "Kundendaten für den Kundenservice" section.
Afterwards, I would appreciate it if you could let me know a time slot when a call back would be convenient for you.
And so that you don't have to search for anything during the call, please have your IBAN and customer number ready for faster authentication. Further information on authentication: https://www.telekom.de/hilfe/vertrag-meine-daten/meine-daten/kontakt-zur-telekom/abfrage-persoenlicher-daten
Best regards, Inga Kristina
0
8
von
vor 26 Tagen
Hello @AndreasFrieden,
sadly, I was not able to call you under that number.
Can you please check if maybe one digit is off?
Kind regards
Belana
0
von
vor 25 Tagen
Hello @Belana M. ,
Sorry there was a mistake in the number.
I've updated it with the correct one.
Thanks for your help
0
von
vor 25 Tagen
Hey there @AndreasFrieden,
thank you for the very pleasant calls.
It's sad that the necessary construction will take more time as expected. Since the alternatives from our side are not usable for you, I've cancelled the order in your special case.
You're always welcome back as soon as you want to. 🙂
Kind regards
Louisa
0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von