Moving to a new address, Telekom Glasfaser is not available but Vodafone installed optical fibre in the building
7 months ago
Hello,
I'm using Telekom Glasfaser from May 2024 and I have 2 years contract. But from 1st November 2024 I will be moving to a new address. Unfortunately in my new address Telekom is not available.
It's a new building and my landlord told me Vodafone has installed fibre optic cable in the building. Is it possible for Telekom to provide Glasfaser internet via Vodafone's existing fibre optic network?
Can I request for a address change in this case or I have to cancel the contract with Telekom?
Regards,
Abdullah
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7 months ago
@Abdullah A I would suggest, you just order a move of your current contract to the new adress " as per TKG " using telephone hotline. If Telekom is not able to provide the exact same service as current, you should be able to terminat your running contract 4 weeks after.
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6 months ago
@Abdullah A
Unfortunately, I couldn't reach you by phone right now 🙏🏽 When might be a better time for you?
Best regards
Timur
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6 months ago
Hey @Timur K.
Unfortunately I missed your call as I was in another call. Could you please call me again now?
You can always call me between 1 0:00-20:00.
Thanks,
Abdullah
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6 months ago
@Abdullah A
Thank you very much for the pleasant conversation earlier 🙂
As discussed, I have deposited the proof in our system and set the special termination on 02.11.24 👍🏽
Have a nice day.
Best regards
Timur
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