do not received an contract from Telekom on Check24 booking
vor 2 Jahren
we booked the Telekom internet through Check24, and received the confirmation from Telekon with " Einshednummer" , but we have not received the contract from Telekom.
it has been 3 weeks already...
could you please kindly support...?
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vor 2 Jahren
@hihi123 You set up the order with Check24 ( probably to save some money ?!). And now Check24 is responsible to organize all for you. What is their reply status ?
7
Antwort
von
vor 2 Jahren
@hihi123
Thank you for your contribution to our community 🙏🏽
You have sent us your data by PN and I have answered you there once. Unfortunately, I could not reach you by phone.
Best regards
Timur K.
Antwort
von
vor 2 Jahren
@Timur K. hi, could you please kindly call again? or give me a specific number that I could call..thanks...
Antwort
von
vor 2 Jahren
Greetings @hihi123,
thanks a lot for the very nice conversation.
I'm terribly sorry that I can't help you with this issue right away, but we are still waiting for the order-details from Check24. Without those details we can't set up the contract itself.
So now we have to be patient. I also asked my specialized colleagues to get in contact with Check24. I hope everything goes well and resolved quickly.
Kind regards,
Louisa G.
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
@hihi123 Typical. Take the money and leave 'you' alone.
If you do not have any feedback how should telekom identify your contract?
Anyway you could start too fill your profile with contact data. Hopefully someone from the T-Team will be available to assist.
Next time you better contract telekom directly.
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vor 2 Jahren
it has been 3 weeks already...
The technical check of your order at Telekom takes 2 to 3 weeks on average (w/o the additional Check24 delay). Just wait a couple of days and they will reach out to you, I suppose.
Best wishes,
Thomas
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vor 2 Jahren
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vor 2 Jahren
Hi @hihi123,
please add your contact number to your profile and give me here a heads-up.
Kind regards
Sören G.
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von
vor 2 Jahren
@Sören G. hi, i sent you my number by PN
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
Hey @hihi123,
I tried to reach you, unfortunately without success.
When do you have time?
To talk a bout the details.
Kind regards Khaled A.
1
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von
vor 2 Jahren
hi,
i am usually available. When you call, I was driving.
could you please call again?
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
@hihi123 No Bluetooth Headset or direct connection in your car?
2
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von
vor 2 Jahren
Hello @hihi123,
unfortunately I could not reach you by phone. I've left a message.
Please advise here, when you will be available for a phone call.
Thank you and
Regards, Lorenz S.
Antwort
von
vor 2 Jahren
@Lorenz S. i was trying to call back immediately, the ring was just two times then off...... however, it was a general telekom number. could you please call again anytime(please ring longer or ring 2 times..) or provide me a number that I could call back? thanks in advance
in case you do not see this message, I provide you the availability :
today: any time
tomorrow: not between 11-17
Wednesday: not 11-12
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
@hihi123 Teamcontact is only outbound, they are not reachable from your side..........
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vor 2 Jahren
Hello @hihi123
Please fill in your profile (use this link).
I've also sent you an email.
Regards, Lorenz S.
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vor 2 Jahren
Hello @hihi123
Unfortunately I could not reach you by phone.
Are you still interested in a contract with Deutsche Telekom?
If not, please advise, as in that case I will notify your provider accordingly.
Regards, Lorenz S.
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Uneingeloggter Nutzer
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