Not received the connection

1 year ago

Hello, I have applied internet connection on 13th March 2024. I have got the entry confirmation but not received the connection yet. also I didn't receive any updates from Telekom. 

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  • 1 year ago

    Nismath

    applied internet connection on 13th March 2024

    applied internet connection on 13th March 2024
    Nismath
    applied internet connection on 13th March 2024

    Directly with Telekom or through a third-party portal?

     

    Nismath

    I have got the entry confirmation but not received the connection yet.

    I have got the entry confirmation but not received the connection yet.
    Nismath
    I have got the entry confirmation but not received the connection yet.

    The technical feasibility check usually takes 2 -3 weeks. Add Easter school / bank holidays for an extra delay. I guess you should hear from Deutsche Telekom soon.

     

    Best wishes,

    Thomas

    2

    Answer

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    1 year ago

    I have applied online in the Telekom website

    Answer

    from

    1 year ago

    Thanks for the nice conversation @Nismath.

    I'm glad that we could find out where the issue lies.

    Please let me know if you need further assistance. 

    Kind regards,
    Martin Bo.

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  • 1 year ago

    @Martin Bo. Thanks for the call. I have received the auftragSBeStÄtigung as you mentioned in the call. But the house number mentioned is not correct. I want to correct the address. Kindly help me to correct the address.

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    11 months ago

    Hey there @Nismath,

     

    thank you very much for your patience so far. I'd like to have a conversation with you regarding the mentioned subject. 

    Would tomorrow evening work for you?

     

    Kind regards

     

    Christian H.

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  • 1 year ago

    Thank you for the pleasant call @Nismath.

    As discussed, I have contacted the technical department.

    I will come back to you as soon as I will receive an answer.

    Kind regards,

    Martin Bo.

    0

  • 1 year ago

    Hello @Nismath.

    For some reason, there were again some issues with the credit score. 

    I have requested to override the credit check since it went already through once.

    I will let you know as soon as I will get a response.

    I wish you a great start into the weekend.

    Kind regards,

    Martin Bo.

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