Order confirmation not received

3 years ago

Hello,

 

I've ordered landline internet in 06.12 and havent received the confirmation email or had any installation done.  All the attempted contacs failed so far. 

 

Is there hope for having internet at home? Its not like we are in a pandemy and have to work for home or anything.

 

Thanks.

172

4

    • 3 years ago

      @LeonardoF

      Good evening,
      Since you don't have a confirmation yet, something must have gone wrong with your order. Therefore, I would recommend contacting the service once, or waiting here for a Teamie . Please enter your accessibility under extended information in your profile. The link to the profile is in my signature.

       

      If you want to contact the service yourself:

       

      Kundenservice: Hotline: 0800 33 01000 / Chat / Neu: Live-Beratung, oder hier auf einen Teamie warten

      Customer service: Hotline: 0800 33 01000 / Chat / New: Live advice, or wait here for a Teamie .

       

      0

    • 3 years ago

      Good evening @LeonardoF and welcome to our community. 

       

      I've seen, that you followed the hint of @ Geralt von Riva . I think it's a little bit too late for a call, so I'll try it tomorrow at 3:00 pm, to have a look at your topic. Fröhlich

       

      Kind regards Sven Ö. 

      0

    • 3 years ago

      Thank you for the nice and first call @LeonardoF . 

       

      As discussed, I'll call you later again. Fröhlich

       

      Kind regards Sven Ö. 

      0

    • 3 years ago

      I'm glad, that we could clearify everything @LeonardoF . 

       

      Thank you for your patience and please let me know, if everything went fine on saturday. Fröhlich

       

      Kind regards Sven Ö. 

      0

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