Hello Telekom,
I applied for an Internet/landline contract on 18 Spet 2025. Since that day I didn't receive new information about it. I still didnt receive any order confirmation or contract details. When ordering I choose 02 October as the date for Telekom Technician Visit to my home for the connection. I tried tracking the order status via Megenta app, but it is always showing as "We are currently processing the order".
As I also ordered router with my connection, I don't when the router is going to arrive. So please kindly look after this issue.
vor einem Monat
Hello @yaswanth,
first of all, welcome to our Telekom hilft Community.
I'm so pleased that you want to switch your landline to us.
I'll be happy to look into what the problem is.
This will require a personal telephone call.
When would be a good time? It would be ideal if you could give us as wide a time window as possible during which we can reach you by telephone.
Best regards,
Kathrin
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vor einem Monat
HI @Kathrin W.
Thank you for the welcome.
I am available all day today. You can call me any time.
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vor einem Monat
Hi@Kathrin W.
you may call me anytime next week as well. I am available for a call during anytime.
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vor einem Monat
Hey @yaswanth,
normally, the router connect itself automatically once the line was activated.
Setting up the router sadly is not a free service.
Kind regards
Belana
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vor 23 Tagen
@Belana M. @Kathrin W. :
I had my Technician appointment today. But sadly, I don't have internet now. The technician was here by 12:30ish today. But after he did some changes in wiring, now I don't have internet at all. I get (-e1) error in my router now.
The technician said I should connect after 30 mins, from then on, it is not working.
At least i had internet until now, but after his visit I don't have internet Now I am not sure Why I am paying for a Internet when I actually don't have connection yet?
Can you please assist me on this quickly.
I am free for a call any time. You can call me even at midnight to discuss and know more about the situation.
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vor 23 Tagen
Hello @yaswanth,
can you please reset the router completely and try connecting it again.
Kind regards
Belana
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