‎Speedport received, but still no order confirmation

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Speedport received, but still no order confirmation

3 years ago

I have already received my Speedport but in all the instructions for setting it up, it mentions the order confirmation which I still haven't received. I also tried to connect the router to the DSL connection but it didn't connect successfully.

I also can't find any contract or status in my account in telekom.de.

916

3 years ago
@cadubentzen

When was / will the connection be provided / set up by Telekom?
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Answer
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3 years ago
My starting date is 13.05, which is when installation is scheduled.

I'll inform you here after that date on whether I can log in and close the ticket if so.

Thank you!
Carlos.
Answer
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3 years ago
Hello @cadubentzen,

yes, of course. After the contract has been activated and processed in our systems, you can log into the customer center with your Zugangsdaten.

I just sent the email for the verification of your email-address to you again. Please check in your email account if you have received it now.

Kind regards Inga Kristina J.
Answer
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3 years ago
Hi!

I was able to log-in using the Zugangsnummer method and see the contract now that my internet was activated
However, it seems impossible to move the contract to my email via the login settings. I had to use another email of mine in order to do that, as setting to the one in this profile resulted in an error "email already taken".

Unlogged in user
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