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Access data not received

5 years ago

365

5 years ago
Well, under normal circumstances, you don't need any additional data, many routers, especially the speedports get their data directly from their DSLAM. Every Speedport or the Fritzbox 7590 and 7530 have this feature.

But to find out what happened to your account data, a member of the @telekomhilft would need some additional data.
Under https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata you can enter a tlephone number where he can call you back, and if you have it your Kundennummer.

Everything you enter on this page can only be read by you or a member of the @Telekomhilft Team.
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5 years ago
Thanks.. I have provided the customer number and my contact mobile number.. it will be Great if i could clarify with someone on this.. thanks
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5 years ago
Hello @adityamalhotra01 and welcome to our community.

You normally receive the router and all the required data a few days before the connection is established.
If you have any trouble on the 5th of August, please respond to this thread again.

Kind regards Nico B.
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5 years ago
Thanks @NicoB .we have received the router on Friday. What I am concerned about is that I have not received any email from Telekom after the 1st email ( where you confirm your mail id). And so I do not have any access data for the router. Like my log in or password for the same. Not sure the best way to request that data on my email would be.
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5 years ago
Hi @adityamalhotra01,

you should've received the device password or "Gerätepasswort" for the router.
The other access data should come either today or tomorrow, via post.
If that's not the case, please contact me again on the 5th itself, I can then send you the data via e-mail.

Kind regards
Nico B.
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5 years ago
Thanks @Nico B. will let you know. Thanks for all your help and support.
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