Router not yet received

vor 2 Jahren

Dear Telekom, I have the technician come and finish the installation but I have not received the router yet. Can you please confirm the status of router? Has it been dispatched or when will I receive it. I went to the local telekom shop but they were not helpful to find out the status of my order. Any help would be appreciated. 

Regards 
balan

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    • vor 2 Jahren

      balan

      Dear Telekom, I have the technician come and finish the installation but I have not received the router yet.

      Dear Telekom, I have the technician come and finish the installation but I have not received the router yet.
      balan
      Dear Telekom, I have the technician come and finish the installation but I have not received the router yet.

      Hi,

       

      This is a forum where Telekom customers help each other. So we do not know anything about your ordner: What did you order and when, does your Auftragsbestätigung (order confirmation) list a router?

       

      Best wishes,

      Thomas

      1

      Antwort

      von

      vor 2 Jahren

      Hey @balan  ,

       

      I guess you already posted another thread concerning the same topic where one of my colleagues already gave his support. 

       

      https://telekomhilft.telekom.de/t5/Telefonie-Internet/Order-status/m-p/6126608#M1542188 

       

      It would be easier to communicate via this thread in order to avoid confusion or double work. Fröhlich

       

      Nevertheless: The advice by @teezeh is still helpful - did you check if your order confirmation includes a router?

       

      Kind regards

      Leona W.

       

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