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download magenta zuhause l seit november, es liegen am router nur unter 80 mbit/s

10 months ago

Wertes Telekomteam oder andere Helfer,

seit November 2023 habe ich den Tarif Magente M (50 Mbit/s) auf Magente L (100 MBit/s) erweitert bzw. erhöht. Bis zu diesem Zeitpunkt hatte ich bei dem Tarif Magenta M immer um die 60 MBit/s am Router anliegen. Seit der Änderung des Tarifes auf Magenta L liegen aber nur noch unter 80 MBit/s an. Es sind am Router angezeigt immer zwischen 75 und 79 MBit/s. Ein Kollege der Telekom hat sich das angesehen und festgestellt, dass am Hauseingang die 100 MBit/s anliegen und der Rest auf dem "Weg" zum einem Router verloren geht. Das gleiche gilt auch für meinen Nachbarn, der das gleiche Problem hat. Der Kollege hat bei uns beiden die Anlage überprüft. Mit dem gleichen Ergebnis. Ich habe einen Speedport Smart 3. Die Differenz zu meinem Laptop per W-Lan ist mir bewusst und beträgt ca. 7-8 MBit/s.

Gibt es einen gute Geist, der eine Plan hat, wie ich in die Nähe von 100 MBit/s kommen könnte.

Viele Grüße thodo47

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  • Accepted Solution

    accepted by

    10 months ago

    Hallo  @thodo47

     

    wie telefonisch besprochen, können wir leider keine höhere Bandbreite realisieren. 

     

    Als Ausgleich bekommst du nun monatlich eine 5,00 € Gutschrift. 

     

    Beste Grüße

    Sarah 

    0

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