I'm sick of this poor customer service. I can’t solve the problem via Magenta mobile. When I try to call, I can’t reach an English-speaking customer service agent, they just hang up on me. I also can’t create a ticket, because the system only recognizes my mobile contract and not my home internet. I’m out of ideas on how to solve this internet connection issue.
It’s been 5 hours that I’ve had a DSL connection problem between my house and the ISP . I’ve reset the modem more than 10 times, rebooted everything, and checked that all cables related to the DSL connection inside my home are properly connected.
Any ideas? 💀
vor 2 Monaten
Any ideas?
I'm sick of this poor customer service. I can’t solve the problem via Magenta mobile. When I try to call, I can’t reach an English-speaking customer service agent, they just hang up on me. I also can’t create a ticket, because the system only recognizes my mobile contract and not my home internet. I’m out of ideas on how to solve this internet connection issue.
It’s been 5 hours that I’ve had a DSL connection problem between my house and the ISP . I’ve reset the modem more than 10 times, rebooted everything, and checked that all cables related to the DSL connection inside my home are properly connected.
Any ideas? 💀
you can fill up your profile and report the issue via a Teamie . Please be sure to add your customer and phone number as well as an availability period to receive calls.
0
vor 2 Monaten
Hello @Barak123.
I'm sorry to read that your landline doesn't work properly.
Please complete your profile as @Jumpignon already wrote, so I can take a closer look at your connection.
Kind regards
Malte
0
vor 2 Monaten
Thank you all!
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vor 2 Monaten
Hello @Barak123,
were you able to resolve your issue?
Kind regards
Belana
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