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DSL light on but without internet

4 years ago

Hello Telekom,

 

My home router (Speedport W 723V Typ B) shows the DSL light is on, but "Online", "Telefonie" and "Service" lights are off. And I cannot access to the Internet.

I have tried to turn the router on and off several times, but it still doesn't work.

This is a big problem for me working at home because of the Covid crisis.

Please please help! 

 

Thanks,

Jheng-Wei Li

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    • 4 years ago

      Hello @Jheng-Wei Li,

       

      I'm very sorry for my late reply. 

       

      I guess in the meantime you have already created a ticket for the issue and maybe got a solution already? If you still need help, please note your customer number here in your profile data and give me a short feedback. 

       

      Kind regards Inga Kristina J. 

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