Hi. I signed for the 1gbps Fiber contract starting Dec 2025. The door guys came in Feb 2025 stating that Fiber is already knocking at my door and will 100% be established in December.  Telekom took the responsibility to cancel my previous 1gbps cable tariff with other provider. Today is almost April, I have no fiber still (the only reason I changed provider). All I have is 100mbps DSL (which is not enough for our home office jobs), and a note that "we issued the approval from your landlord in July 2025, but got nothing". This is not how the things are done. 

I want to speak to someone on the short cancellation.