‎Swith to Fiber 300 and yet 5 months paying the old tariffth

Swith to Fiber 300 and yet 5 months paying the old tariffth

4 months ago

So on october 2024 I was offered by t-Mobile to switch to their new servers because they were running maintainance and so getting Fiber 300 that is faster and cheaper was on the table for me so yes i said,. Later all was activated and the magenta App shows the contract i working for 44,60 euros the first 6 months and after 46 euros. But T-mobile is still charging me 52,90 month.

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4 months ago
T-Mobile is a USA mobile brand - Fiber 300 is a fixed line contract from Telekom Deutschland GmbH.

I assume these are two differerent contracts.

Maybe the easiest way is to call with the service center or wait here for an english support person from TelekomHilft Team.

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4 months ago
Hi @user_4e6c3a

without further verification via a phone call I can't access your customer data but did you check the second page off your invoice? There you will find a detailed breakdown of the invoiced amount.

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