Hi there,
So... I've lately been seeing my download speeds are super low... I don't know what changed but, for some reason I cannot seem to get more than 100Mbps maximum, sometimes it hits 110Mbps or 120Mbps but most times not more than that. I'm paying for the HybridXL packaged (Up to 300Mbps, as advertised) and I rarely get even close to that.
I've restarted the router and this sometimes helps for a few minutes but the connection drops back low again, this is present on all devices tested. It is no isolated to a single machine.
A firmware update DID occur on the router in the past week or so, and since then it's been like this. I'm wondering what I'm paying 70 euro for when I am not really receiving the speeds I was promised on initial contract sign up. Any suggestions?
Thanks!
vor 2 Monaten
Hi @gPhil,
I will gladly look into the matter. What is the name of your contract?
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vor 30 Tagen
Convenient that you ignore my previous post showing that your claim that speed tests don't show the full speed is proven wrong.
And you want me to explain all that to prove what exactly? I understand English should is explain how that works too? Or are you going to continue to add pointless conjecture thus further derailing the conversation?
Please stop talking, if you dont work for Telekom then I have no further interest in you or your need to hang around forums irritating people who are just trying to figure out why they're unable to do their job because the Internet they're paying for is not up to the promised speed.
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von
vor 30 Tagen
your claim that speed tests don't show the full speed is proven wrong.
Convenient that you ignore my previous post showing that your claim that speed tests don't show the full speed is proven wrong.
And you want me to explain all that to prove what exactly? I understand English should is explain how that works too? Or are you going to continue to add pointless conjecture thus further derailing the conversation?
Please stop talking, if you dont work for Telekom then I have no further interest in you or your need to hang around forums irritating people who are just trying to figure out why they're unable to do their job because the Internet they're paying for is not up to the promised speed.
Looks like you understand nothing. That was not my claim.
A waste of time trying to help you.
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vor 29 Tagen
Maybe it's kind of some missunderstanding:
A Telekom tarif privides the contracted data-speed, even if it has the hybrid option.
Usually the combined data-rate is in same range which is contracted.
Example: If you have 100MBit/s contract, the option ensures you get 100MBit/s. (even if troubles DSL reduced DSL-sync).
And there is a little boost: On heavy load, the option proivides some boost witch might be higer than contracted. - But this bools is only short term, it does not extend your 100MBit/s contract to 300MBit/s.
Das Missverständnis liegt hier auf deiner Seite, bitte informiere dich erst über die Hybridtarife bevor du so etwas verbreitest und Kunden noch verunsicherst.
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vor 28 Tagen
So, is there anyone who can clarify what the issue is here?
I know the comment section got a little off-topic here before, and for my engagement with that - I apologise however, I do need assistance regarding this situation.
Update -
It appears the 5G connection is the issue. Looking into the router, I found that the 5G connection from the outdoor modem is just connecting with LTE so speeds are limited.
Second Edit -
On the customer portal, this is showing -
Something is wrong here.
Update 2.
I've found that the IP address listed in the Telekom Customer Portal for my router is not matching what my router is actually displaying. So I believe there is some kind of mismatch, hence why I cannot run any of the diagnostics from the web portal or application on my phone.
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vor 18 Tagen
Hi there,
While I understand that this is the nature of Hybrid - I find it rather disheartening because I was under the impression I'd be getting 250 constant. Not depending on how many people connect nearby and so on. This was never really made clear.
The other issue is, my DSL line gets 100 exact - and, the 5G kicks in and I get +20 or so. That's it.
So I am not sure why I am paying double what I used to for less than 20/30 extra.
My neighbour lived beneath us, and he had constantly a far better connection.
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vor 18 Tagen
Hi @gPhil
Was the 5G receiver of your neighbour pointed in the same direction as yours? Sometimes it can be a difference if the radio tower is not pointed at.
And could you please have a look if the cable between the receiver and the router is damaged? This might be an explanation, too. If so, we could exchange it.
Best regards Inga Kristina
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vor 18 Tagen
Hi there Inga (sorry I've been calling you Kristina this whole time)
The receiver is indeed pointed in the same direction. The cable was changed not long ago when we exchanged the Speedport for a Type 4R. But the connection was good back then.
I did a self check and performed a recommended update on the router. While the connection has improved by only a tiny amount, I'll give it another day to see if it settles in. But I am not convinced. I'm praying Telekom installs glassfiber here soon. I need a constant speed to ensure my workload is complete😧
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