Convenient that you ignore my previous post showing that your claim that speed tests don't show the full speed is proven wrong. 

And you want me to explain all that to prove what exactly? I understand English  should is explain how that works too? Or are you going to continue to add pointless conjecture thus further derailing the conversation? 

Please stop talking, if you dont work for Telekom then I have no further interest in you or your need to hang around forums irritating people who are just trying to figure out why they're unable to do their job because the Internet they're paying for is not up to the promised speed. 

gPhil

your claim that speed tests don't show the full speed is proven wrong. 

Looks like you understand nothing. That was not my claim.

A waste of time trying to help you.

Schnappo

Maybe it's kind of some missunderstanding:

A Telekom tarif privides the contracted data-speed, even if it has the hybrid option.

Usually the combined data-rate is in same range which is contracted.

Example: If you have 100MBit/s contract, the option ensures you get 100MBit/s. (even if troubles DSL reduced DSL-sync).

And there is a little boost: On heavy load, the option proivides some boost witch might be higer than contracted. - But this bools is only short term, it does not extend your 100MBit/s contract to 300MBit/s. 

Das Missverständnis liegt hier auf deiner Seite, bitte informiere dich erst über die Hybridtarife bevor du so etwas verbreitest und Kunden noch verunsicherst.

Hello @gPhil

At first I have to explain the Hybrid tariffs:

With hybrid tariffs, only the DSL speed is guaranteed. We cannot guarantee bandwidth on LTE / 5G , as this is a shared medium and the available bandwidth depends on the respective utilisation of the radio cells. 

So what is guaranteed here is a download of 100 Mbit/s.

Further, LTE and 5G is not active the whole time. It will only be activated when more speed than that of the DSL connection is needed. Then first LTE will be activated, and on top 5G (if needed). This explains the message about the 5G network you posted here. This is absolutely normal. 

But of course we can have a look if there is an issue with the mobile part of the connection or the devices. 

To see if the 5G receiver actually gets a LTE / 5G connection and which speed is possible, please plug off the DSL cable from the router, so that the connection is enabled by LTE / 5G only. Then start a speedtest. Which result do you get? 

Best regards Inga Kristina

Hi there Kristina, 

It's been a while! I hope you are well!

I'm sorry to be really annoying about this whole situation - I've a large amount of work orders lately and my download/upload has as of late been really unpredictable. I'm missing deadlines because the expected time to download a file which, before was at maximum 20 - 30 minutes is now, in some instances taking 3 - 4 hours. There has been 0 changes on the server I'm downloading from, no interrupts along the way and no limitations (the server is privately hosted and controlled in house to deliver uncapped speeds to ensure direct delivery etc). 

I have tested the router with the DSL line removed and it gives me a readout of 100mbps varied. What I'm having the most issue with when it comes to this is, it should not take 3 - 4 hours to download a 10 - 15gb file :-( 

If I had to pin-down a specific issue for me, it would be the constant fluctuation from 16Mbps to 21Mbps back down to 9Mbps then back up to 31Mbps etc. While I understand the nature of the hybrid connection, it was never as extreme as this before. (Before anyone else jumps into the discussion here and informs me of the difference of mbps and Mbps, I would like to point out I intentionally listed the speeds at Megabytes PS as opposed to megabit per second.) 

I could previously perform a speed test and see speeds ranging from a minimum of 250 to 300. Whereas now, with the same exact setup - I'm barely seeing what is close to DSL. I would have taken fibreglass if it were an option, alas sadly it currently does not look like Telekom wants to branch out here, I get it - I live in the middle of nowhere, so that's that.

If someone could take a look and see what's going on and why I cannot use the app to perform any diagnostics on the router etc, that also would be great since there seems to be some kind of mismatch somewhere. These issues, I would like to also note - started occurring around the time neighbour decided to move out, he too was on the same plan as I but his network would show a constant of 250 - 300 while he was here and, performing a speedtest on my WLAN would be wildly different, despite us being in the the same house (one floor above, to be precise). 

A lot of information to take in, I'm sorry - I am just trying to find out what could be the cause of any of the issues. 

I appreciate your assistance and I'm really hoping that something is indeed wrong so that it can be corrected,

I will wait for your reply,

I wish you a nice weekend and, thanks again for reaching out to me,

Phil

Hi @gPhil

A speed of 300 Mbit/s would be absolutely gorgeous. The MagentaZuhause XL Hybrid normally should be limited to 250 Mbit/s maximum. 

Your description indicates that the radio cells that supply your location might be utilized to a greater extent than it was in the past. This explains the fluctuations you're talking about. 

Did your neighbour live in the flat above you? Depending on the location, often the mobile connection is better when the LTE / 5G receiver is placed higher. 

And did he point the receiver in the same direction as you?

Best regards Inga Kristina