‎Paying for 300Mbps and getting less than DSL?

Paying for 300Mbps and getting less than DSL?

12 hours ago

Hi there,

So... I've lately been seeing my download speeds are super low... I don't know what changed but, for some reason I cannot seem to get more than 100Mbps maximum, sometimes it hits 110Mbps or 120Mbps but most times not more than that. I'm paying for the HybridXL packaged (Up to 300Mbps, as advertised) and I rarely get even close to that.

I've restarted the router and this sometimes helps for a few minutes but the connection drops back low again, this is present on all devices tested. It is no isolated to a single machine.

A firmware update DID occur on the router in the past week or so, and since then it's been like this. I'm wondering what I'm paying 70 euro for when I am not really receiving the speeds I was promised on initial contract sign up. Any suggestions?

Thanks!

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11 hours ago
Hi @gPhil,

I will gladly look into the matter. What is the name of your contract?

Sören
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11 hours ago

Sören G.

What is the name of your contract?

Hi @gPhil,

I will gladly look into the matter. What is the name of your contract?

Sören

Sören G.

What is the name of your contract?

@gPhil

Just a selection of possible XL Hybrid tariffs

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4 hours ago
Maybe it's kind of some missunderstanding:

A Telekom tarif privides the contracted data-speed, even if it has the hybrid option.

Usually the combined data-rate is in same range which is contracted.

Example: If you have 100MBit/s contract, the option ensures you get 100MBit/s. (even if troubles DSL reduced DSL-sync).

And there is a little boost: On heavy load, the option proivides some boost witch might be higer than contracted. - But this bools is only short term, it does not extend your 100MBit/s contract to 300MBit/s.

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