(ENG) Connection speed
vor 6 Jahren
Good evening,
Sorry in advance for using english, I hope this is not a problem. Anyway, I have opened an internet connection (MagentaZuhause L) because it was at my location and since other providers did not have that speed I figured it would be enough. I have installed it myself (25.03.2019) and everything was fine, so did a few speed tests to ensure the quality and you guys delivered that as promised.
One day later the SpeedPort Smart 3 Router has entered Service Mode and I suppose it did upgrade? 100Mb Download / 40Mb Upload to 16Mb Download / 1Mb Upload (see picture). Basically my Magenta home L turned into Magenta home S. I hoped it was a technical issue but it seems like it is not. I feel like I need to ask someone for help on this matter.
Telekom technician / help team can look like?
So, concerning the invoices: In my contract I have chosen the payment option SEPA Direct Debit. From my knowledge that should be deducted automatically from my bank account. Today is 28.05.2019 and not 1 EUR was taken as payment for Telekom. I do not want to receive any of those happy letters in my mailbox for not paying. Hope we can fix this too.
Thanks in advance.
Sincerely,
Cristian
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vor 6 Jahren
@dumitruc2004: I informed the teamies. Due to the contract change it can come to late invoices.
Greetings Ulrich
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vor 6 Jahren
When will be the best time to catch you by phone?
Kind regards Sven Ö.
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vor 6 Jahren
Hello Sven,
I can be reached Mo-Fri between 9:00 and 12:00 and after 18:00. Weekends could be any hours, I don't work.
Sincerely,
Cristian
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vor 6 Jahren
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