Solved
Englische Unterstützung bei der Schließung eines Kontos (Umzug ins Ausland) / English support to close an account (moving abroad)
3 years ago
I am sorry to ask this in English, but my German is just too poor to communicate effectively.
I need to cancel my contract as of a date (3 months from now) but cannot find the option to do so on the website, everything offers immediate cancelation.
If there is someone from Telekom who can help in English, I would be most grateful.
Many thanks for your help,
Ian
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Accepted Solution
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3 years ago
Hello @Ian Muenchen
Welcome to the community and thank you for your contribution.
Glad you found your way here.
I'm happy to help you.
Here is the website for a relocation application:
https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland?samChecked=true
Yes. If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act). By law, you are granted a period of one month to the end of the month.
Telekom requires one of the following documents, e.g. B. as proof:
This is the form for landline:
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland
Telekom grants you a shorter period of six working days for the landline connection
This form applies to mobile communications:
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung-umzug-ausland
The statutory notice period of one month to the end of the month applies to your mobile phone contract.
Many greetings
Marcel
1
from
3 years ago
Hello @Ian Muenchen
A note:
If your contract is older than 24 months, you can cancel it at any time, daily, with a notice period of 1 month.
This is new since December 1st, 2021
You can easily do this yourself in the customer center.
https://www.telekom.de/kundencenter/vertrags-details?c=VEIwNzcwNTY4NTY1
For this under:
(On More info click:)
This can also be done online via the contact form (landline):
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung-festnetz
This can also be done online via the contact form (mobile phone):
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung-mobilfunk
Many greetings
Marcel
Unlogged in user
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Accepted Solution
accepted by
3 years ago
Hello @Ian Muenchen
A note:
If your contract is older than 24 months, you can cancel it at any time, daily, with a notice period of 1 month.
This is new since December 1st, 2021
You can easily do this yourself in the customer center.
https://www.telekom.de/kundencenter/vertrags-details?c=VEIwNzcwNTY4NTY1
For this under:
(On More info click:)
This can also be done online via the contact form (landline):
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung-festnetz
This can also be done online via the contact form (mobile phone):
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung-mobilfunk
Many greetings
Marcel
0
3 years ago
Good evening @Ian Muenchen ,
I'm glad you find your way to our community.
Welcome here!
As I can read @Marcel2605 already gave the whole needed information to you about how it is possible to cancel your contracts with us when moving from Germany.
Are there any further questions or do you need more help by us?
Then please give us a sign. We're here for you.
Best regards
Sarah D.
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