English Contact

10 months ago

Hi,

 

I'd need to talk with someone for understanding some details of my contract, but unfortunately I don't speak german.

I tried to call this number 0800 33 06707, but apparently the recorded voice is just in german and I don't understand.

 

Can anyone help me?

 

Thanks.

692

7

  • 10 months ago

    @Filippo1997 

     

    Plse. use the special hotline for English speaking customers:

     

    https://cloud.telekom.de/en/interactive

    2

    Answer

    from

    10 months ago

    Still speaking german

    Answer

    from

    10 months ago

    Leprechaun2

    Plse. use the special hotline for English speaking customers

    Plse. use the special hotline for English speaking customers
    Leprechaun2
    Plse. use the special hotline for English speaking customers

    This is for business customers only, I guess.

     

    Sadly, there is no longer a dedicated English support hotline for end customers.

     

    But the team here should be able to help.

     

    Good luck and best wishes,

    Thomas

    Unlogged in user

    Answer

    from

  • 10 months ago

    @Filippo1997 Feel free to describe your problem here.

    As you already have completed your profile we might be able to ring up the T-Team.

    Have last 6 digits of IBAN ready for identification.

     

    3

    Answer

    from

    10 months ago

    In April 2024 my contract renewed for a year, and it's valid till April 2025.

    However in the last month I had to change apartment, so right now I'm in the situation in which I'm paying internet without living in that apartment.

    Is there anyway to end the contract without waiting the natural termination of the contract? Because I don't understand which kind of termination would be the right one for me, the first or the second option?

    Screenshot 2024-06-05 at 18.23.53.png

     

     

    Answer

    from

    10 months ago

    Hi there @Filippo1997,

     

    I am more than happy to help and certain, we can resolve this matter rather quickly. I suggest we carry on this conversation over the phone, to avoid any misunderstandings on either side. Do you have a different German +49 mobile phone number available? That would be great! 

     

    Kind regards

     

    ^Christian

    Answer

    from

    10 months ago

    Nice thanks. Yeah my phone is +39

    Unlogged in user

    Answer

    from

Unlogged in user

Ask

from

This could help you too