Looking to switch my contract, but cannot get a response through contact form
2 months ago
Hi,
My contract started in February 2023, but my invoice indicates it began in January 2023. I am nearing the end of my 24-month contract with Telekom, but I’m unsure how to resolve this discrepancy.
I sent a message through the contact form but haven’t received a response. Additionally, getting in touch with English support has been challenging.
Can someone assist me?
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2 months ago
If you want to keep everything the same, you don't have to do anything.
The contract continues with a monthly notice period.
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2 months ago
@rahul_s
Thank you for your contribution to our community 🙏🏽
I'd be happy to help you with your questions 🙂 What exactly are you interested in? The contract continues to run normally after the 2 years with a monthly notice period 👍🏽 You can see the binding period, for example, on your order confirmation or in the customer center 🙌🏽
You can see exactly what was charged in the period under the invoice items on the January 2023 invoice 🙂 If you have any further questions, I can also contact you by phone if you enter your details in your profile. Then let me know here in the thread when I can reach you 👍🏽
Best regards
Timur
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