Hello,

I am permanently moving to Alaska on April 26th and have military orders for this move. I am trying to get my home service (landline and DSL) and my mobile service terminated. I know I have a contract but because of moving, cannot pay after the 26th of April through my German bank account because I have to close it before I leave the country. I spoke with a customer service representative this morning and was told I can fill out a form and have both my home service AND cell phone service terminated within a week of submitting the paperwork so I can get everything paid before I leave. I cannot find the paperwork to do this. Would you please provide me this information? I have tried chatting (chat window closes before I speak with anyone), contact forms are not helpful, and I finally spoke with someone after being hung up on when I asked if they spoke English because my German sucks. Please help! Thank you!