‎[English] dsl went down. | Telekom hilft Community

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

[English] dsl went down.

5 years ago

Sorry i cannot speak German. I have created fault number but am not successful to have someone check if a technician appointment is needed as i submitted the report in English. I was able to talk to the hotline but they said they don't know much English and cannot understand my problem. Please help me and if possible, is there a hotline with English speaker or for foreigners?

397

5 years ago
@Jtan12i can check your line, look at your avarar.

My engish is not good
6
Answer
from
5 years ago
@Jtan12wait a moment. I try to gt a Teamie in engish

your line is out of sync, the line length is okay. It can be due to the router, the TAE or an interconnection
Answer
from
5 years ago
Thanks @Chill erst mal . I have tried restarting the router this afternoon but it didnt work 😅
Answer
from
5 years ago
You can also translate a text so that we can all read along.
https://www.deepl.com/translator
Unlogged in user
Answer
from
5 years ago
Hello @Jtan12, I will gladly help you with your internet issues. Please fill out your user profile with customer number and your contact number and write me a short info here by using @ + my name. Alternatively if you prefer the regular english speaking Hotline they are available Mo. - Fr. from 08 am to 08 pm 0800 33 01080. Kind regards Sören G.
9
Answer
from
5 years ago
Hello @Sören G.

In the speedport status this is what is shown.
Internet
DSL link
Synchronous
Downstream
4235 kbit / s
Upstream
893 kbps
Internet connection
Active
Download bandwidth up to
3989 kbit / s
Upload bandwidth up to
840 kbit / s

Answer
from
5 years ago
@Jtan12 I am sorry that resolving this issue takes so long. Our technicians are still working on it. Kind regards Sören G.
Answer
from
5 years ago
Hi @Sören G.

I have tried to log a fault number to Telekom 258399918 but this was now closed as the scheduled technician cannot speak English and I cannot speak German. the fault is still not resolved.
I was asked to call the hotline back in my new fault number 258496594 but as I cannot speak German i am not successful to talk with a specialist.
I still have the same fault - my tariff's contract is 100 mbps. Since March 30 I only get 4mbps. Can you help me with this please? It is now the second week of the fault.

DeepL Translation:
Ich habe versucht, eine Störungsnummer bei der Telekom 258399918 zu protokollieren, aber diese wurde nun geschlossen, da der vorgesehene Techniker kein Englisch und ich kein Deutsch sprechen kann. die Störung ist immer noch nicht behoben.
Ich wurde gebeten, die Hotline unter meiner neuen Störungsnummer 258496594 zurückzurufen, aber da ich kein Deutsch sprechen kann, gelingt es mir nicht, mit einem Spezialisten zu sprechen.
Ich habe immer noch den gleichen Fehler - mein Tarifvertrag beträgt 100 Mbps. Seit dem 30. März erhalte ich nur noch 4 Mbps. Können Sie mir bitte dabei helfen? Es ist jetzt die zweite Woche des Fehlers.

Übersetzt mit www.DeepL.com/Translator (kostenlose Version)
Unlogged in user
Answer
from
5 years ago
Hey @Jtan12,

I'am sorry that we could not fix the problem till now.
I've checked your landline again and needed to send you another technician. He will be there on the 11th April between 12 and 16 o'clock.
This time I have marked, that it would be great, when the technician could speak a bit English.
Please send me a message, when the appointment is over and you can tell me, if the problem is solved.

Kind Regards
Markus Km.
3
Answer
from
5 years ago
Hi @Markus Km.

thank you in helping me get an appointment with a technician. I will surely keep you informed. Hopefully it will be resolved soon

Ich danke Ihnen, dass Sie mir geholfen haben, einen Termin mit einem Techniker zu bekommen. Ich werde Sie sicher auf dem Laufenden halten. Hoffentlich wird das Problem bald gelöst
Answer
from
5 years ago
@Jtan12

You're welcome ☺️

Kind Regards
Markus Km.
Answer
from
5 years ago
Hi @Markus Km.

The technician has fixed the problem. My speedport status is now showing 100mbps. Thank you for the help!
Unlogged in user
Answer
from
Accepted Solution
accepted by
5 years ago
Hi @Jtan12,

thank you for your message.
I'm happy that everything worked out. You are always welcome to write to me if you have any questions.

Regards Markus Km.
0