‎[English] New DSL user, cannot activate

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[English] New DSL user, cannot activate

5 years ago

Hi,

I am a new DSL user. I ordered Magenta Zuhause M online. The activation day should be today (Oct. 8th). I received the Speedport Smart 3 the day before. I connected everything correctly, but only the "status" on the Speedport Smart 3 is on. I can access the login page by my computer's browser. On the login page, it shows "Es ist immer noch nicht möglich, ein Verbindung sum Anschluss herzustellen" (It is still not possible to find the connection.)

Please let me know what should I do next in order to activate the DSL connection.

Thank you.

313

5 years ago
@Ching-ChiKlick here:
Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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Answer
from
5 years ago
@Schaun mal ma:

Danke! Ich habe das früher versucht. Es gibt die folgende Nachricht: "Die Leitungsprüfung kann leider nicht durchgeführt werden. (Fehler 1001)"
Unlogged in user
Answer
from
5 years ago
Hi @Ching-Chi
In your service center / customer center, you finde the status of your order status (Auftragsstatus)
https://kundencenter.telekom.de/kundencenter/auftragsstatus/index.html
Please check, that your order was successfully proceed.
Maybe, your order, is still open.

If you use the App: MeinMagenta App (IOS, Android)
https://www.telekom.de/hilfe/meinmagenta-app

You kann also finde your order status (Auftragsstatus)
5
Answer
from
5 years ago
@Ching-Chii wish you, that @FelixKruemel can solve your Problem.

If not, leave your user data at your profil
Benutzerdaten für den Kundenservice angeben

These section, is for the Telekom visible only.
Beware, that you are in a public forum.
That all threads, articles are read and google able by the entire internet.

Bitte hier deine persönlichen Daten einfügen und Rückmeldung, wenn erledigt.
Benutzerdaten für den Kundenservice angeben
Dieser Bereich ist nur für Telekom-Mitarbeiter sichtbar.

Informationen in Beiträgen sind öffentlich sichtbar und googlebar.

Warum weiß ich, dass Du die Daten nicht hinterlegt hast?
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Answer
from
5 years ago
Hi @FelixKruemel,

Here are the pictures.

Answer
from
5 years ago
Hello @Ching-Chi

This is the nummer of the english speaking hotline you can call tomorrow morning.

Fixed line network: 0800 33 01080
(Mo. - Fri. 8 am to 8 pm)
Unlogged in user
Answer
from
4 years ago
Hi @Ching-Chi,

welcome to our community!

Please excuse me for answering this late. Where you able to solve your problem by contacting our foreign customer service line?

If not, I'd love to assist you. To do so, I'll have to do a short legitimation on the phone, when would you prefer me to call you?

Kind regards
Anna Si.
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Answer
from
4 years ago
Hi @Anna J.

I have contacted an online customer service last week. They sent a technician to fix the problem. It turns out that there is something wrong in the connection box of the building. Everything works fine now.

Thanks
Unlogged in user
Answer
from
4 years ago
Hi @Ching-Chi. I'm glad that everything works now. Let me know if you have any questions. I wish you a great evening. Kind Regards Martin Bo.
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