[English] New DSL user, cannot activate

Question

Hi,

I am a new DSL user. I ordered Magenta Zuhause M online. The activation day should be today (Oct. 8th). I received the Speedport Smart 3 the day before. I connected everything correctly, but only the "status" on the Speedport Smart 3 is on. I can access the login page by my computer's browser. On the login page, it shows "Es ist immer noch nicht möglich, ein Verbindung sum Anschluss herzustellen" (It is still not possible to find the connection.)

Please let me know what should I do next in order to activate the DSL connection.

Thank you.

Chill erst mal · Answer

@Ching-ChiKlick here:Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzenhttps://www.telekom.de/hilfe/hilfe-bei-stoerungen

WerWeißWas · Answer

Hi @Ching-Chi In your service center / customer center, you finde the status of your order status (Auftragsstatus)https://kundencenter.telekom.de/kundencenter/auftragsstatus/index.htmlPlease check, that your order was successfully proceed.Maybe, your order, is still open. If you use the App: MeinMagenta App (IOS, Android)https://www.telekom.de/hilfe/meinmagenta-appYou kann also finde your order status (Auftragsstatus)

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