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[English] Help setup a new internet subscription with a foreign number?
vor 2 Monaten
HI,
I moved half a year ago in Germany and I moved in a new apartment recently the old tenant already had internet setup from Telekom and the previous equipment is still there, I am having a hard time trying to setup a new fiberoptics subscription without a valid german phone number. Can one be set using another european phone number?
Thanks in advance!
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Telekom hilft Team
vor 2 Monaten
Hey there!
We're more than happy to provide assistance! We do have the capabilities of calling foreign numbers!
Could you furhter elaborate the issue at hand? Is actually setting up a contract with us, or have already signed a contract with us and are now trying to establish the connection?
Kind regards
^Christian
2
Antwort
von
vor 2 Monaten
@mihai.i
Thank you for your renewed message 🙏🏽
Unfortunately, I couldn't reach you on the cell phone number provided 😕
For the fiber optic order, however, we absolutely need a German cell phone number 🙏🏽 Perhaps a friend or acquaintance has a German number that we could deposit 👍🏽 Otherwise you can also get a cheap prepaid number from us in the store.
Please let me know when it suits you better so that we can discuss the topic again 🙂
Best regards
Timur
1 Sterne Mitglied
vor 2 Monaten
My apologies, my phone was on silent, can you please call me again when you have the time?
Thank you!
/M
5
Antwort
von
vor 2 Monaten
Hi @mihai.i,
I just had a look.
The days that are painted magenta can be chosen ant then you can book an appointment there. Is that not possible if you do it?
If it looks different on your side, I can call you and book an appointment for you.
Kind regards Inga Kristina