Hi Christian,

I have a online account and I'm looking at setting up a contract.

Regards,

M

@mihai.i

Thank you for your renewed message 🙏🏽

Unfortunately, I couldn't reach you on the cell phone number provided 😕

For the fiber optic order, however, we absolutely need a German cell phone number 🙏🏽 Perhaps a friend or acquaintance has a German number that we could deposit 👍🏽 Otherwise you can also get a cheap prepaid number from us in the store.

Please let me know when it suits you better so that we can discuss the topic again 🙂

Best regards
Timur

Hello @mihai.i,

no, this is not possible. A technician has to come and make a few changes to the existing technology in your apartment. Then the line can be activated.

I guess you already got an email with suggested appointments for the visit of the technician. Make sure to choose an appointment soon, then you'll get your internet connection.

Kind regards, Inga Kristina

Thanks, the only problem is that there are no available timeslots on the termin website.

Hi @mihai.i,

I just had a look.

The days that are painted magenta can be chosen ant then you can book an appointment there. Is that not possible if you do it?

If it looks different on your side, I can call you and book an appointment for you.

Kind regards Inga Kristina