help with accessing new telekom account
2 days ago
Hi there,
sorry my German is not good enough to navigate this, so I'll ask in English.
I have recently signed up for a home internet connection which started today and I'd like to sign into my new telekom account.
However, I have a pre-existing telekom account that I used a while ago for a prepaid sim with the same email address.
Could someone contact me to help me sign into my new account?
Thanks,
Josh
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Official Solution
accepted by
2 days ago
@Newbie im Home Office
It is normal that a mobile connection contract Login is not working for a home internet connection cintract as full login.
You shold have receceived extra post from telekom, in that post are Zugangsdaten. Take that to login (Zugangsnummer insteed of Benutzername, persönliches Kennwort insteed of Passwort). And than you can make a new Email Contract während during you be loged in, and after this your can use the New Email Login (Mailadresse & Passwort) insteed of Zugangsdaten to login.
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