Hi, I ordered a move in September. However, Telekom didn’t work in my new apartment, and I received an email from Telekom about their inability to provide internet access. I contacted Telekom to terminate my contract, and I was told to switch to a new provider without taking any further action. However, I later realized that my contract was still active in the Telekom app, and my account was charged at the end of the month after switching providers. I contacted Telekom again, and I was asked to submit a cancellation, even though I was initially told not to. Nonetheless, I submitted the cancellation. My account was charged again, so I contacted Telekom via WhatsApp. I was told I was not properly guided on my second cancellation and that I needed to submit another one. I submitted a third cancellation. Still, I see my contract is active, and my account will be charged again. I don’t understand why Telekom is refusing to cancel my contract. Can someone help me out?
vor 2 Stunden
Can someone help me out?
Hi, I ordered a move in September. However, Telekom didn’t work in my new apartment, and I received an email from Telekom about their inability to provide internet access. I contacted Telekom to terminate my contract, and I was told to switch to a new provider without taking any further action. However, I later realized that my contract was still active in the Telekom app, and my account was charged at the end of the month after switching providers. I contacted Telekom again, and I was asked to submit a cancellation, even though I was initially told not to. Nonetheless, I submitted the cancellation. My account was charged again, so I contacted Telekom via WhatsApp. I was told I was not properly guided on my second cancellation and that I needed to submit another one. I submitted a third cancellation. Still, I see my contract is active, and my account will be charged again. I don’t understand why Telekom is refusing to cancel my contract. Can someone help me out?
You do not state exact dates - so the situation is not clear.
Early termination is witin one month.
Telekom fixed network fees are to be paid in advance.
It can easyly happen that one further month is invoiced that will be refunded later.
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vor 2 Stunden
Hi @Nims,
I will gladly take a closer look. Could you add your contact number to the profile and give me a time frame in which you are available for a short call?
During the call I will ask for your customer number and the last six digits of your IBAN.
Sören
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vor 2 Stunden
Hi @Sören G. ,
I just updated my profile.
I am available for a call during the day after 16:00.
Kind regards,
Nimo
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vor 2 Stunden
@Nims thank you.
We will call you tomorrow.
Sören
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