Hi, I ordered a move in September. However, Telekom didn’t work in my new apartment, and I received an email from Telekom about their inability to provide internet access. I contacted Telekom to terminate my contract, and I was told to switch to a new provider without taking any further action. However, I later realized that my contract was still active in the Telekom app, and my account was charged at the end of the month after switching providers. I contacted Telekom again, and I was asked to submit a cancellation, even though I was initially told not to. Nonetheless, I submitted the cancellation. My account was charged again, so I contacted Telekom via WhatsApp. I was told I was not properly guided on my second cancellation and that I needed to submit another one. I submitted a third cancellation. Still, I see my contract is active, and my account will be charged again. I don’t understand why Telekom is refusing to cancel my contract. Can someone help me out?
vor 21 Tagen
Can someone help me out?
Hi, I ordered a move in September. However, Telekom didn’t work in my new apartment, and I received an email from Telekom about their inability to provide internet access. I contacted Telekom to terminate my contract, and I was told to switch to a new provider without taking any further action. However, I later realized that my contract was still active in the Telekom app, and my account was charged at the end of the month after switching providers. I contacted Telekom again, and I was asked to submit a cancellation, even though I was initially told not to. Nonetheless, I submitted the cancellation. My account was charged again, so I contacted Telekom via WhatsApp. I was told I was not properly guided on my second cancellation and that I needed to submit another one. I submitted a third cancellation. Still, I see my contract is active, and my account will be charged again. I don’t understand why Telekom is refusing to cancel my contract. Can someone help me out?
You do not state exact dates - so the situation is not clear.
Early termination is witin one month.
Telekom fixed network fees are to be paid in advance.
It can easyly happen that one further month is invoiced that will be refunded later.
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vor 20 Tagen
@Nims I just called your number.
We will try again later today.
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vor 20 Tagen
@Sören G. It should come through now.
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vor 20 Tagen
Thank you for the pleasant call @Nims
The move order from September is currently blocking the cancellation. I wrote a ticket to clear the move order and afterwards we will cancel the contract to the agreed upon date. You will be reimbursed for payments made after the original cancellation.
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vor 18 Tagen
Hi @Nims,
the cancellation is complete and I made the refunds. You should receive the money within the next couple of days.
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