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[English] Internet stopped working 4 days after technician appointment
vor 2 Jahren
Hello,
I ordered the Magenta Zuhause XS tariff and on December 30th, I had a technician appointment. The technician successfully established the connection and I had internet until January 3rd. The connection was suddenly lost yesterday morning, and I haven't had internet since then. I have speedport smart 4 and currently, the orange led in the middle is blinking. I've tried restarting the modem and also I tried using the diagnosis tool at "https://www.telekom.de/hilfe/hilfe-bei-stoerungen". However, they did not work for me. Can anyone help me with this problem? Is there anything I can do to solve this?
All the best.
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Report incident via 0800 330 1000 (if German is convenient)
0
vor 2 Jahren
Can you tell what happened when you visited the support page? Did you try the automatic fauld finding via the "Diagnose starten" button?
If that doesn't work, the next step would be to call support at 0800/3301000, most of the support agents there do not speak englisch however. If you don't think you can do the call in German, please let me know here, I will then highlight this thread to the telekomhilft team, who should be able to support you.
2
Antwort
von
vor 2 Jahren
I have highlighted the thread to the support team. Please allow some time, the team is usually quite busy.
vor 2 Jahren
Thank you for the pleasant call @onuralt49.
As discussed, I did a line reset and will call you in about an hour when you are back home, to make sure that the connection works.
I'm happy to hear from you soon.
Kind regards,
Martin Bo.
1
Antwort
von
vor 2 Jahren
Thanks again for the nice conversation @onuralt49.
I'm glad that you could try a different router as well, so we could exclude the router as a possible cause of error.
I have scheduled a technician for the 10th January between 8:00 and 12 o'clock.
Likewise, I will keep my fingers crossed that the issue will be fixed soon.
If you have any questions or need any assistance, I will be there for you.
I wish you a wonderful evening.
Kind regards,
Martin Bo.