‎[English] New Service - Modem Connected, No Internet

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[English] New Service - Modem Connected, No Internet

5 years ago

Hello,

I am a new customer. My internet was actived by a technician without contact as stated in my service contract. My Speedport 2 modem is connected with the Status light lit green. I have an IP address but can only access kundencenter.telekom.de. No other sites will load. I have tried calling telekom but have not been able to find an operator or technician that can assist in English. Any help or advice would be welcomed.

Thank you.

632

5 years ago
Please put your customer ID and a phone number you can be reached at here. With the information, a member of the Telekomhilft-team can look up your account data and assist with sorting the issue.
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Answer
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5 years ago
Done! Thank you.
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5 years ago
Hello @raskabass and welcome to the community.

I'm going to help you with that and check your landline.
On which time may I call you so we can talk about all the technical details?

Kind Redards
Malte M.
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5 years ago
I'm available any time today.
Answer
from
5 years ago
@Malte M.

You can reach @raskabass ...
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from
5 years ago
@raskabass,

thank you for the nice conversation.
I've set up the appointment with the technician as told. The free data volume is already en route to you.
Feel free to write again, when I can help you with more questions or other requests. Have a nice evening.

Kind Regards
Malte M.
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Answer
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5 years ago
@Malte M.

The technician just came by and fixed the issue. The wrong port was configured outside the house. I am fully operational. Thank you for all the help!
Answer
from
5 years ago
Hello @raskabass,

thank you for your feedback.
I am glad that @Malte M. could help you so quickly and that the connection is working now.
Malte is currently not in the house, but I will send him your feedback.

I wish you a pleasant week and stay healthy.

Greetings Ingo F.
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Accepted Solution
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5 years ago
@Malte M.

The technician just came by and fixed the issue. The wrong port was configured outside the house. I am fully operational. Thank you for all the help!
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