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[English] No connection
vor 5 Jahren
Hello! Sorry for writing in English but my German is very basic.
Since yesterday morning @9:15 I lost my connection. I switched my current FritzBox with my previous Telekom router but still not working. I plugged in my analog phone directly in to the socket but no dialing tone.
This very moment I'm trying to reach someone on the English Hotline (0800 33 01080) but no one is answering for 30 minutes and I have to go to work.
I would appreciate your help! Have a good day!
876
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Community Guide
vor 5 Jahren
Please complete your profile, so the team here can check your connection:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
4
Antwort
von
vor 5 Jahren
Ok. Going into the 3rd day without landline internet. Last night I was on the phone with a representative from Telekom Hotline (the same time when you guys tried to reach me) and he said that someone from technical department will call me in 15 minutes max. Of course it didn't happened. Spending the weekend without internet it's a dark perspective.
Now I'm heading out for work. I can be home between 13:40 - 14:30 during my break if it's need it. Also tonight after 19:30 when my shift is over. Also my brother is at my house until 16:00 but I don't know if this helps.
Tomorrow I'll be at home all day.
vor 5 Jahren
@dansimion75
Welcome to the Community!
The most important informations are missing:
1) Type of your Fritzbox
2) type of your Speedport
3) To which socket did you plug your phone? - Fritzbox, Speedport or...?
4) Which LAN sockets were used between Fritzbox and Speedport?
5) Nothing information about configuration of Fritzbox and Speedport
6) No information about Telekom contract (IP- oder ...?)
Furthermore, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your phone number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
These data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
1
Antwort
von
vor 5 Jahren
Thank you for your replay!
I'm am using my FritzBox 7590 since February 2019 without any problems until yesterday morning when suddenly the "Power/DSL" led on the router started to blink green (normally is solid green). First I unplugged it from the power supply for like 10 seconds but still nothing.
After, I had to go to work, and I told to myself that maybe everything will be fine until I get back. It happened in the past for internet to go down for a short period of time.
When I came back was the same, so I thought that maybe it's something wrong with the FritzBox. So I replaced it with my previous router (Speedport W 724V Typ A) that was also working properly before upgrading to FritzBox. All the settings in the Speedport were saved since I never did a factory reset on it (actually I was keeping it in my storage room as backup just in case my FritzBox breaks).
Same thing on Speedport: the "Link" led blinking green.
After that, I took my phone and I plugged it directly into the wall socket (I have only one in my entire apartment), but no dialing tone.
Today, when I was leaving to work (after I wrote my first post), I met my landlord who told me that yesterday a Telekom sevice team was working on the distribution box (or whatever it's called) in our very small village. I don't know if it's related with my problem or just a coincidence.
Once again, thank you for your help!
P.S. I also updated my profile.
Telekom hilft Team
vor 5 Jahren
I'm sorry for showing up this late, please excuse!
As far as I could see, you already got an appointment with our field support on monday, have you gotten an info about that?
Kind regards,
Anna Si.
1
Antwort
von
vor 5 Jahren
@Anna J.
Hello!
This nice lady from Telekom Hotline checked my connection last evening and she identified a problem. Now I'm waiting for the Monday morning technician appointment.
Have a good night!
Telekom hilft Team
vor 5 Jahren
Please be so kind as to give me another update on monday, if your connection is up and running again.
A good night for you, too!
Kind regards,
Anna Si.
4
Antwort
von
vor 5 Jahren
I'm happy that your connection is working again and I'm sure that the technician will update the plan.
Whenever there is any question, don't hesitate to contact us again.
Best regards Simone W.