Hello! Sorry for writing in English but my German is very basic. 

Since yesterday morning @9:15 I lost my connection. I switched my current FritzBox with my previous Telekom router but still not working. I plugged in my analog phone directly in to the socket but no dialing tone.

This very moment I'm trying to reach someone on the English Hotline (0800 33 01080) but no one is answering for 30 minutes and I have to go to work.

I would appreciate your help! Have a good day!