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[English] Online Chat Data Collection Probably Illegal
vor 4 Jahren
The data collection happening in online chats is probably illegal, and if not then terribly inappropriate.
During an online chat regarding signing up for home internet services I was asked to provide the following information directly to the chat in order to receive contract information: name, date of birth, email address, telephone number and Iban bank account number. The operator could not help me further without this information. I told the operator that I was uncomfortable with blindly sharing my bank account details on the chat, and he said the system requires it.
As a potential customer I would like to have my privacy respected. Further, with this information, untold fraud could be committed in someone's name, as well as theft from their bank account.
Long story short, I was not able to get information about signing up for home DSL. I have also sent emails regarding this, but have had no response. And the online address checking tool incorrectly states that DSL internet is not available at my address, even though the operator was able to find it, and pushed for an immediate deal.
Please help me sign up for internet, and sort out your data collection practices.
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Community Guide
vor 4 Jahren
A bit irritating that s.b. that writes in English rather than in German seems/claims to have knowledge about German law and Telekom AGB.
It is one of your main duties as a customer to allow access to your bank account, so that Telekom can regularly take the money from your bank account as indicated in the monthly invoice. First invoice is at the beginning of the contract, you pay in advance.
What you can do is e.g. fill your forum profile with a working phone number (only Telekom Forum employees will see that, e.g. I cannot see that) so that they can contact you via phone. Pls do then state here in an answer when they may contact you.
They also can sort it out whether or whether not you can have a contract at the respective address. But keep in mind... IBAN is required...
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Antwort
von
vor 4 Jahren
Well, if you think you know the DSL resource check process better then me... so I am out.
Do check what is in principle available at your address
https://www.telekom.de/festnetz/tarife-und-optionen/internet-dsl
however bear in mind that this is not accurate and not binding.
Only if one goes for a contract resources are checked thoroughly.
Community Manager*in
vor 4 Jahren
thanks for sharing your type of issue on this platform.
The first question I have is, where did you start this chat?
Maybe the colleague of mine understood that you want to start a contract.
- I understand that you want to protect your sensitive data.
But in general is @muc80337_2 right.
If you want further help, maybe for a research or general questions about the Speed on your address, let me know.
But before doing this, I need you to fill out your profile with some data for a call back.
Kind regards
Christina P.
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