Solved
English support number 08003301080 does not respond
4 years ago
Hello,
I contacted the German phone support and they gave me the number 08003301080 for English support. But whenever I call this number it says to call later and I've been calling since yesterday and today and it's always the same, was this number correct? I'm already a customer and want to upgrade my internet connection home to have more speed and wanted to get some information.
Thanks.
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4 years ago
@sierra.walleyeIch habe einen Teamie gerufen
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4 years ago
@sierra.walleye
Yes, that number is correct and can be contacted from Monday to Friday (8am - 8 pm).
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4 years ago
I have called many many times since yesterday and today and it's always hanging up after telling me to call later. Seems impossible to get to someone from there. Would it be possible to get a call back? Or can I somehow wait on line instead it hanging up?
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4 years ago
@Chill erst mal called the team from here already to get support for you. Please standby, you will be contacted @sierra.walleye
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4 years ago
Hi @sierra.walleye,
thank you for the friendly chat on the phone!
As promised then, I booked the change of your contract to the higher bitrate one, I'll keep an eye on it next week to make sure the new bandwidth works out well.
Concerning the English customer sevice line, I already saw that my colleagues at the feedback department are aware of the low number of English speaking agents. They replied to keep an eye on it in the past, I gave them your feedback nevertheless, to keep it in mind.
I'll give you news about my request as soon as I receive their feedback.
Kind regards
Anna Si.
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2 years ago
Hello Sarah,
Should I expect a call today? I didn't hear from you yet.
Best,
Mohammed
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2 years ago
Should I expect a call today? I didn't hear from you yet.
Should I expect a call today? I didn't hear from you yet.
You did not address your answers via the @ sign, so maybe is wasn't read yet.
Have a look @Sarah D.
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2 years ago
Thank you for the very nice phone call, @moammer .
Your revocation has been processed as requested.
You will receive a check in the post next week for settlement.
Kind regards
Carolin L.
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4 years ago
Best wishes
Anna Si.
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Accepted Solution
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4 years ago
finally today I saw that you order is done and the new line works as it should.
I hope, all is fine for you - if there's anything more I can help you with, feel free to get in touch anytime.
Best wishes,
Anna Si.
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Accepted Solution
accepted by
2 years ago
Thank you for the very nice phone call, @moammer .
Your revocation has been processed as requested.
You will receive a check in the post next week for settlement.
Kind regards
Carolin L.
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10 months ago
I have tried to call this number today and it is again unreachable. @Carolin L. @Sarah D. or anyone from the support, can someone give me relevant phone number. I was just on the phone with German support, she gave me this number and promised that they will help, and it simply does not work. This is extremely frustrating.
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8 months ago
Hello,
Thank you. I talked to a representative on Whatsapp and I already have an appointment booked.
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8 months ago
Hello @Malte M.
I do have an issue with billing for my cellphone. Since last two months I was charged 50% more than usually, and I can not understand why? I can not access my billing in my account, because I have kind of business tariff or something like that. Can you help me to understand where those additional charges coming from?
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8 months ago
Hallo @Hagen1986,
I will gladly help you.
In which time frame are you available for a call?
Kind regards
Anna
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8 months ago
Hello, I also could not reach English speaking support on number 08003301080. Can someone support me please? 😳
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8 months ago
Hello @Anna K.
Let us try tomorrow, basically can be any time, please call and I will try to pick up
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8 months ago
Hello @Hagen1986,
I have sent you the invoices again.
Best regards
Marita
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8 months ago
Hi @Marita W.
Received! Thank you, topic is closed
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8 months ago
Hello @Hagen1986,
thank you for your feedback!
Feel free to message us here if you have any questions.
Kind regards
Anna
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7 months ago
Hello
Can you help me one more time please? How can I check how long in advance should I stop my contract for my mobile phone/ home Internet?
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7 months ago
thanks a lot for outstanding support, I appreciate! have a great day!
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5 months ago
Hello dear support team
Another question I have: is there a chance to keep the same mobile number if I move to another country, like US?
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5 months ago
Hello @Hagen1986 ,
you can of course keep your German phone number, but please keep in mind that If you spend more days abroad in the EU than in Germany over a period of 4 months and uses more minutes, text messages or data than in Germany, a roaming surcharge may be charged.
A porting to a US provider is not possible. You can also "deactivate" your phone contract with us for up to 6 months.
Kind regards
Anna
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2 months ago
Good day!
Can somebody please help me to understand: I canceled the contract with Telekom (Festnetz), but they still charge my account!
Here is info from transaction notes from my bank:
Festnetz Vertragskonto is XXXX
Can you help me to check if this was canceled?
---------------------------
Post edited by Carolin L. (Telekom hilft)
Please do not share personal information in a public forum.
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2 months ago
Hello and welcome to the community @Hagen1986 .
I have edited your post because it contained personal information. If you have canceled your contract and are still receiving a bill, it is usually the final invoice. Please take a look at the invoice in detail. You should be able to see what the charge was for. If something is still unclear, feel free to let me know, and I will give you a call.
Kind regards
Caro
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