Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
English support number 08003301080 does not respond
vor 4 Jahren
Hello,
I contacted the German phone support and they gave me the number 08003301080 for English support. But whenever I call this number it says to call later and I've been calling since yesterday and today and it's always the same, was this number correct? I'm already a customer and want to upgrade my internet connection home to have more speed and wanted to get some information.
Thanks.
1828
49
Das könnte Ihnen auch weiterhelfen
Gelöst
1081
0
6
Gelöst
659
0
5
Gelöst
437
4
3
Gelöst
vor 9 Monaten
199
0
6
Gelöst
317
0
17
5 Sterne Mitgestalter
vor 4 Jahren
@sierra.walleyeIch habe einen Teamie gerufen
3
Antwort
von
vor 4 Jahren
@Chill erst mal called the team from here already to get support for you. Please standby, you will be contacted @sierra.walleye
Telekom hilft Team
vor 4 Jahren
Hi @sierra.walleye,
thank you for the friendly chat on the phone!
As promised then, I booked the change of your contract to the higher bitrate one, I'll keep an eye on it next week to make sure the new bandwidth works out well.
Concerning the English customer sevice line, I already saw that my colleagues at the feedback department are aware of the low number of English speaking agents. They replied to keep an eye on it in the past, I gave them your feedback nevertheless, to keep it in mind.
I'll give you news about my request as soon as I receive their feedback.
Kind regards
Anna Si.
13
Antwort
von
vor 2 Jahren
Thank you for the very nice phone call, @moammer .
Your revocation has been processed as requested.
You will receive a check in the post next week for settlement.
Kind regards
Carolin L.
Telekom hilft Team
vor 4 Jahren
Best wishes
Anna Si.
0
1 Sterne Mitglied
vor 6 Monaten
I have tried to call this number today and it is again unreachable. @Carolin L. @Sarah D. or anyone from the support, can someone give me relevant phone number. I was just on the phone with German support, she gave me this number and promised that they will help, and it simply does not work. This is extremely frustrating.
6
Antwort
von
vor 4 Monaten
Hallo @Hagen1986,
I will gladly help you.
In which time frame are you available for a call?
Kind regards
Anna
1 Sterne Mitglied
vor 4 Monaten
Hello, I also could not reach English speaking support on number 08003301080. Can someone support me please? 😳
0
1 Sterne Mitglied
vor 4 Monaten
Hello @Anna K.
Let us try tomorrow, basically can be any time, please call and I will try to pick up
9
Antwort
von
vor 4 Monaten
Hello @Hagen1986,
thank you for your feedback!
Feel free to message us here if you have any questions.
Kind regards
Anna
1 Sterne Mitglied
vor 3 Monaten
Hello
Can you help me one more time please? How can I check how long in advance should I stop my contract for my mobile phone/ home Internet?
11
Antwort
von
vor einem Monat
Hello @Hagen1986 ,
you can of course keep your German phone number, but please keep in mind that If you spend more days abroad in the EU than in Germany over a period of 4 months and uses more minutes, text messages or data than in Germany, a roaming surcharge may be charged.
A porting to a US provider is not possible. You can also "deactivate" your phone contract with us for up to 6 months.
Kind regards
Anna