Hello,
I recently had my Telekom fiber connection activated, i received the Fiber optic connection setup email, i followed the connection steps but i still have no Internet connection.
I have already completed the registration/activation process and my Speedport 7 is connected. The lights on the router are blinking green, but there is still no Internet.
My connection was supposed to be activated on September 4, 2026.
I don’t speak German. Could an English-speaking Telekom team member please help me troubleshoot the connection or call me?
Order number: xxx
Thank you.
edited -Sören G.
vor 7 Tagen
Hello @MVSHINOAR , welcome to ThC. Please remove your order number, as you are in a public forum. You can enter the order number in your profile. Team members have access to it. Have you already reported a problem? Regards, Uwe
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vor 6 Tagen
Hi Uwe, thank you for letting me know. I can’t find an option to edit or delete my post. The three-dot menu only shows “Subscribe” and “Mark as Unread”. Could you please help me remove the order number from the post?
And no i not reported the problem i tried to call the support but they dont speak English.
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von
vor 6 Tagen
Hello @MVSHINOAR , unfortunately I don't yet have permission to edit entries here. Perhaps someone who does have permission will read this. Regards, Uwe
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vor 6 Tagen
Hi @MVSHINOAR ,the LEDs should be a solid green. Have you tried restarting the router? What firmware version is your Speedport 7 running? You can find this in the "MeinMagentaApp" under the "Router Details" tile. It might also help to disconnect the router from the network for a while. I don't have any experience with a fiber optic connection myself.
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vor 6 Tagen
Good morning @MVSHINOAR,
I'd like to take a closer look at your situation. Since I can't do so without a call first, please tell me when a short conversation would suit you best.
Kind regards
Louisa
Uneingeloggter Nutzer
von
vor 6 Tagen
Hallo @Sören G. , danke fürs anpassen.🤗
Gruß Uwe
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