‎Fiber optic connection and intermediate connection

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Fiber optic connection and intermediate connection

3 months ago

Hello, I am new to Germany and I have applied for a fiber optic connection in my apartment. The website says that the connection will be available in my area in XXX-XXX. I was under the impression that I will be provided another connection till XXX-XXX but it has been 2 months since I put in my order and I have received no news about this. My order number is [Editiert]-PSM-[Editiert].

Can I get some more information on this? I would really like to have another type of intermediate connection for internet in my apartment now. I have already been waiting for 2 months.

Let me know if I can provide more information. Thank you for your time.

- Ansh

3 months ago
Good evening @user_97547c,

I would like to welcome you to our community as a new member. I would be happy to take a closer look at your request.

So that I can help you quickly, please fill in the fields “Customer number” and/or “Telephone number” in your user data. The following link will take you straight to the right place in your profile.

I will then be happy to hear back from you with a time slot when a callback would be convenient. And so that you don't have to search on the phone, please have your IBAN and customer number ready for quicker identification. Further information on identification.

Many greetings
Tanja
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3 months ago
Hello Tanja,

Thank you for your message. I have updated my user data with my phone number as I cannot see my customer number completely.

I would be available anytime today (Tuesday) and at the following times in the week:

Wednesday: Anytime after 12h15
Thursday: Anytime except 14h00 - 16h30
Friday: Anytime after 10h00

Let me know if I can provide more information.

Best regards,
Ansh
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Official Solution
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3 months ago

user_97547c

Thank you very much for the pleasant conversation earlier 🙂 As discussed, I have now booked the desired DSL contract for the purpose of transition at the conditions discussed 😊 You will receive the order confirmation with the date by e-mail today 🙏🏽

I hope you enjoy your connection and have a great day.

Best regards
Timur
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3 months ago
Thank you very much for all your help Timur :D
Answer
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3 months ago

user_97547c

No Problem, you're welcome 😊

Best regards

Timur
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