Hello, due to move from Germany I had to cancel Telekom contract in 2022.I canceled the contract in Telekom shop and returned my rental device there as well.
I recently noticed that I am still getting charged 5 EUR monthly 2 years after returning the device & canceling the contract.
WhatsApp support is asking for me for the proof but I do not have any, I have moved 2 countries after that point and don't really remember if they gave me any papers confirming the return.
I provided them the router serial number, how can they don't see in the system that this device is returned?
What can I do at this point?
vor einem Jahr
Hey @Aeons,
thanks for reaching out to us.
I'd like to help you to get this fixed.
Please fill the details in your profile and give me here a short feedback.
Best regards
Sarah D.
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