Hello @withlovenicky

You posted in the private customer section. Since this concerns a business customer connection, I am moving your thread to the business customer section.

Hello @withlovenicky,

 

thank you very much for your message. I can certainly understand how frustrating this is, especially since your studio relies on higher speeds for its daily operations.

 

It’s important to note that just because the map shows your address as eligible for fiber-optic service doesn’t automatically mean that the connection has already been fully completed and is ready to be activated. The official status corresponds to the current completion or order information in the fiber-optic portal. Internally, this portal is the source that should reflect the current planning status. If a completion date in the future is displayed there, that is the date currently considered valid. If no valid date is displayed there, or if the displayed date is already in the past, the case must be reviewed internally again.

 

Let’s take a look at your fiber-optic order together. So I can help you quickly, please add your callback number to your user information. Click on your profile picture in the top right corner, select “My Settings” from the menu, and you’ll find the “Customer Information for Customer Service” section. After that, I’d appreciate it if you could let me know a time slot when it would be convenient for you to receive a callback. And so you don’t have to look for them during the call, please have your IBAN and customer number ready for faster authentication. More information on authentication.

 

Best regards

Tanja