Hey @nulltermination, 👋

we haven't forgotten about you. We are currently in contact with our colleagues - I'll do my best to provide a response as soon as possible. 

Best regards,
Jonas W.

@nulltermination

Thank you for your renewed message. We will take care of the complete extension to the apartment. I have just checked again and there is currently no approval for the interior work. I will be happy to contact the owner again. They should also have the contact details for us to issue the permit. The line cards will no longer be extended in the event of a fiber optic expansion, as fiber optic is already being used. 

Best regards 
Timur K. 

@Timur K. 

I am confused that you do not have any approval for the work as it seems that it was previously there. If you go through the messages here you will note that there were initial confusion regarding the approval that was resoved and an installation date was scheduled. Subsequently, the date was cancelled and approval withdrawn.

Please do contact the owners again as required. Happy to help if you want to call me to confirm if you have the right email addresses and contact information for the property manager.

The line card not being extended is frustrating as it seems that fiber installation is perpetually blocked without a clear reasoning on what is happening and the Hybrid 5G option is unreliable in the best of times. Regarding the fiber, Telekom says they are waiting for the property manager, and the property manager says they are waiting on Telekom. I would appreciate an exception being considred to install atleast the SuperVectoring card as the current situation in untannable for my work. Please note that the building has been connected for months now. I am open to alternative suggestions.

Thanks for your fast reply @nulltermination,

I absolutely understand that kind of issue, and we want to help as fast as we can.

Because of this situation, it is very important that your landlord(s) contact the technical department for a new appointment. They have a special contact person for this. 

We will also take actions in the background and make sure to make steps forward.

If we have some news, we'll share it as fast as possible. 
Please give us also feedback how your landlord(s) and the technical department remained. 

Thank you in advance & kind regards 

Christina P.

@nulltermination

Hey, if there's only been contact with the project manager so far, he might be the local contact. There should be documentation for that. We try to reach the homeowner/decision maker tomorrow to get the approval and contact us here again.

Best regards

Timur K.

@Timur K. Based on the installation protocols, I think there has been a technician involved but I do not think the property manager has the contact.

Thanks for following up. Let me know where you get to. Please also clarify with them that telekom will do the work required in the interior of the building once approval is given.

Hello @nulltermination,

the expansion partner will contact you again and make a new appointment. You should have received an email stating the reason for cancellation. Now nothing stands in the way of scheduling a new appointment.

Kind regards

Belana M. 

Hello @nulltermination,

I've spoken to the owner of the building. We have his approval. The next step is a new appointment. You will receive another mail with the option of choosing a new one. 

We have to wait for the mail. 

Kind regards 

Belana M. 

Hello @Belana M. Thanks for getting back to me promptly. 

The last time the technicial cancelled the appoiment last minute. One of the residents mentioned that they did so because the current protocol could not be implemented due to space constraints in the current conduits. Can we please ensure that we do not end up having a repeat of this? Especially if a new protocol need t be made?

Hello @nulltermination,

thank you for the nice call. I will keep you updated, and we will speak again on Monday.

Kind regards

Belana M. 

Hello @nulltermination,

sadly, I have not got a response yet. This can be because of the weekend. So I would like to wait until Wednesday to get a response. I will keep you posted. 

Kind regards

Belana M. 

Hello @nulltermination, 

I received feedback from my colleagues about your order. In your case, the reason for waiting is currently “sales advice necessary”. The problem is that the empty pipes on site are already full and there is no space for the necessary cables to get from the apartment to the connection point. The company doing the expansion has to consult again about how to proceed there. I've now asked again whether an approximate time estimate is already known.

I'm sorry that I don't have any better news. But I will keep you updated. 

Kind regards

Belana M. 

Hello @nulltermination,

I spoke to the owner on the phone today. The owner would like to carry out the final steps of the expansion, i.e. the paths from the basement to the apartments, himself via another company. He will request a cost estimate for this. If WEG does not agree to this plan, the owner will contact us again. If you have any further questions, please contact the owner, as he will now take care of the next steps.

Kind regards,

Belana M. 

Hi @Belana M. Thank you for the update. 

Out of curiosity, did the new plan proposed by Telekom require additional cost for execution? And was there a particular reason provided for the use of another contractor? 

I'm asking since I want to preempt any cost related issues that might arise at the WEG meeting. 

As per last information from the property manager, seems he is waiting for the next meeting to make the decision. So, this might not happen till after May :(. 

Hello @nulltermination, 

the owner did not like how the pipe would be laid, and it was not about costs. That's why he is hiring his own company. 

Kind regards

Belana M.