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Help in English please!

6 months ago

Hello!

I'm a British expat living in Germany and finding it difficult to navigate the Customer Service in German.

I am about to move house and want to enquire how I can move my contract over to my new home in the next few weeks.

If anyone can help and explain in English that would be greatly appreciated!

Many thanks.

Robbie

495

6 months ago
Hello @rwhitfield

Welcome to the community.

There are also teams here who speak English. I'll inform the team. Your profile is filled out so far. Have your IBAN ready for the phone call for authentication purposes (last 6 digits). In the “further information” field in your profile, indicate when you can best be reached. The team is here every day from 7 a.m. to 11 p.m.

Greetings Marcel

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6 months ago
Hi @rwhitfield,

I just tried to reach but only talked to your mailbox. I am working till 11:00 p.m. today. Send me a message if I should try it again. Otherwise, we will call tomorrow during your preferred timeframe.

Sören
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6 months ago
Hi Sören

Apologies - you can get me at some point today!

Thank you!
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6 months ago
Hello,

I tried calling you right now, but only reached your mailbox.

Let me know what time work better for you.

Kind regards

Belana
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6 months ago
Sorry - now is good - I forgot that I had given you my German number and I didn't have it on me.
i will make sure to listen out for it from now!

thanks
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6 months ago
Thanks for the pleasant call @rwhitfield.

As discussed you have a special termination right, since we will not be able to transfer your contract to the new location.

The good part, you will have the possibility to have a fiber connection.

I have sent you an offer to your E-Mail.

Please let me know how you want to proceed.

I wish you a wonderful day.

Kind regards,

Martin Bo.
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6 months ago
Hi @rwhitfield,

since Martin is currently not in we are looking into it and getting back to you as soon as possible.

Sören
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6 months ago
@rwhitfield

Hey,

thanks for your renewed message 🙏🏽 Let's talk again on the phone regarding the fiber optic offers at the new location 🙂

I'll get back to you at 9 am 👍🏽

Best regards
Timur
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6 months ago
Hi Timur
Unfortunately I'm busy at work for the rest of the week, so if you could send through the details by email for me to review that would be better.
Thanks!
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