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Help in English please!

vor 6 Monaten

Hello!

I'm a British expat living in Germany and finding it difficult to navigate the Customer Service in German.

I am about to move house and want to enquire how I can move my contract over to my new home in the next few weeks.

If anyone can help and explain in English that would be greatly appreciated!

Many thanks.

Robbie

495

vor 6 Monaten
Hello @rwhitfield

Welcome to the community.

There are also teams here who speak English. I'll inform the team. Your profile is filled out so far. Have your IBAN ready for the phone call for authentication purposes (last 6 digits). In the “further information” field in your profile, indicate when you can best be reached. The team is here every day from 7 a.m. to 11 p.m.

Greetings Marcel

5
Antwort
von
vor 6 Monaten
Hi @rwhitfield,

I just tried to reach but only talked to your mailbox. I am working till 11:00 p.m. today. Send me a message if I should try it again. Otherwise, we will call tomorrow during your preferred timeframe.

Sören
Antwort
von
vor 6 Monaten
Hi Sören

Apologies - you can get me at some point today!

Thank you!
Antwort
von
vor 6 Monaten
Hello,

I tried calling you right now, but only reached your mailbox.

Let me know what time work better for you.

Kind regards

Belana
Uneingeloggter Nutzer
Antwort
von
vor 6 Monaten
Sorry - now is good - I forgot that I had given you my German number and I didn't have it on me.
i will make sure to listen out for it from now!

thanks
0
vor 6 Monaten
Thanks for the pleasant call @rwhitfield.

As discussed you have a special termination right, since we will not be able to transfer your contract to the new location.

The good part, you will have the possibility to have a fiber connection.

I have sent you an offer to your E-Mail.

Please let me know how you want to proceed.

I wish you a wonderful day.

Kind regards,

Martin Bo.
25
Antwort
von
vor 6 Monaten
@rwhitfield

Unfortunately, I can't see what specific offer has been made 😕 But I can make you the following offer 😊

I'll just send it here in the thread, then you'll have it in text form here 🙏🏽

I can offer you to move to fiber optic 300 (with 300 Mbit/s download and 150 Mbit/s upload) for the first 6 months for €19.95 and then for €49.95 🙌🏽 There will be a one-off relocation fee of €69.95 🙂

Best regards
Timur

Antwort
von
vor 6 Monaten
Thanks Timur - initially I was told by Martin that there would be different options/speeds which come at different prices, and he would send me through the different options so that I could have a look at them and decide myself which one is best for me.
If you could do that, that would be great

Thanks!
Antwort
von
vor 6 Monaten
Yes, no problem at all 🙂

The conditions are the same for all tariffs, except for the monthly basic price after the 6 months.

Fiber 150 with 150 Mbit/s download and 75 Mbit/s upload €44.95 after 6 months.

Fiber 600 with 600 Mbit/s download and 300 Mbit/s download also €59.95 after 6 months

Glasfaser 1000 with 1000 Mbit/s download and 500 Mbit/s upload €69.95 after 6 months.

Best regards
Timur

Uneingeloggter Nutzer
Antwort
von