Help signing up for internet
1 year ago
Hi, sorry for the lack of German I hope English is ok.
I just moved to Berlin from outside of Germany and I would like to sign up for internet in the apartment. However, in the online field I have to input my a landline phone number, and I do not yet have a landline phone in Germany. Is it somehow possible to sign up for internet without a landline phone number. I do have a German bank account. Thankful for your help!
Cheers,
Nicklas
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1 year ago
Hi @OsterNi I have just gone through the ordering process for test. There was no point where I had to give MY landline number to proceed.
But if you select the field "take over flat from someone" you are asked for the landline of the flat that was connected there before you moved there. This is just to identify the correct connection endpoint for the internet signal. If you don't know this number you should be able to proceed.
If you are stuck at another point as mentioned please provide a Screenshot.
Regards
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1 year ago
Hello @OsterNi,
I'm more than happy to help. Please fill out your profile with your phone number and let me know when that's done here. Also let me know a time I can reach you best.
Kind regards
Belana M.
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1 year ago
Thank you very much. I have filled it in, any time after 11 is fine!
Cheers,
Nicklas
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1 year ago
Thanks for the pleasant conversation @OsterNi.
As discussed, I have ordered for you the landline connection which you wanted.
The technician will come on the 25.03.2024 between 12 and 18:30 o'clock.
Drop me a line, if I can do you anything for you.
I wish you a great day.
Kind regards,
Martin Bo.
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