Help with DSL

15 hours ago

Hello. 

I recently moved to a new apartment and I was told by my landlord that I could only opt for DSL. There is a telephone box with in the apartment but no TAE socket. I was wondering if Telekom would install the TAE socket while doing the connection. If yes, what should I write while applying for a contract? 

Thanks in advance. 

Regards,

Kajaree 

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5

    • 15 hours ago

      Hallo @Kajaree 

      The TAE socket was probably simply cut off by the previous tenant.

      A new one must be installed in any case.

      Telekom will assume that a TAE socket exists in your flat and must be informed that a new one needs to be installed.

      Please fill in your profile, then I can forward it to the team and you can clarify the problem during a phone call.

      It is also best to note in your profile when you can best be reached by phone.

      Greets -LERNI-

      0

    • 14 hours ago

      @Lerni Thank you for reply. I have added my mobile number to my profile. 

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      14 hours ago

      Hi @Kajaree,

       

      we will help you with this issue. Per your preference, we will call you tomorrow.

       

      Sören

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      14 hours ago

      @Sören G. Thank you very much. I really appreciate it. 

      Answer

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      3 hours ago

      Hello @Kajaree,

       

      thank you for the nice call.

      Feel free to let me know when you received the order confirmation. 

       

      Kind regards

      Belana

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