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11 hours ago
Hallo @Kajaree
The TAE socket was probably simply cut off by the previous tenant.
A new one must be installed in any case.
Telekom will assume that a TAE socket exists in your flat and must be informed that a new one needs to be installed.
Please fill in your profile, then I can forward it to the team and you can clarify the problem during a phone call.
It is also best to note in your profile when you can best be reached by phone.
Greets -LERNI-
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11 hours ago
@Lerni Thank you for reply. I have added my mobile number to my profile.
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10 hours ago
Hi @Kajaree,
we will help you with this issue. Per your preference, we will call you tomorrow.
Sören
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10 hours ago
@Sören G. Thank you very much. I really appreciate it.
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