‎Home WiFi appears to be working, but cable connection to pc suddenly not

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Home WiFi appears to be working, but cable connection to pc suddenly not

9 months ago

Hello all. Today when I turned on my PC, my computer could not connect to the Internet. I notice however my mobile phone can still connect to the WiFi network. I have tried the computers troubleshooter, reset the router, reset the connection via the online telekom site and even replaced the ethernet cable. I am out of ideas. Please help, I work from home :<

Cheers,

Janine.

9 months ago
Are there any signs of life on the wired Ethernet interface Brettern the computer and the router, e.g. can you ping the router's IP address from the computer?

Is there any chance you could test the wired connection to the router with a different computer, like friend's laptop computer?

What model is your router?
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9 months ago
Thanks for the advice I was going through pinging the router and once i logged into it discovered that actually it needed a system software update. Don't know why that didn't affect the WiFi but oh well, seems to be working now. Thanks!
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9 months ago
Great to hear that it working now, thanks for letting us know.
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9 months ago
Hey there @janjan64!

We're glad to hear, everything is working properly again. Should you require further assistance, please don't hesitate to reach out, and we'll get in touch!

Kind regards

^Christian
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