How Long is the Fiberglass Connection Time
27 days ago
Our building, in Frankfurt, has GlassFiber box in the cellar. I was trying to have a contract with Telekom but on Check24.de, the waiting duration suggests it can be done at the start of June earliest. Is that really the case? I moved into a new apartment and was hoping it would take 1 week maximum. Do I need to contact real customer service instead of Check24.de 's information?
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27 days ago
Hi @user_657ac1,
I assume that the fiber connection is not yet finalized in your building, but that the connection is already in the house is a good sign. Otherwise, the lead time shouldn't be longer than a couple of days.
I will gladly look into this issue. Please add your contact number to your profile and send me a time frame in which you are available for a short call.
Sören
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27 days ago
Hello, in my profile, I can't see any field to add my phone number. Am I missing something? Only name and email fields
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6 days ago
Hello @Mck89,
thank you very much for the pleasant call.
I have now spoken to your landlord and forwarded a request to correct the wrongful rejection. As soon as my colleagues have changed that in our systems and a fibre connection can be booked at your address, I will reach out to you again.
Kind regards
Jonas
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4 days ago
Thanks @Jonas Bl. . I got a call with "No Caller ID" on 11:51 today btw. Would Telekom call by hiding the number, asking just out of curiosity?
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4 days ago
Normally, you always see 0800 330 1000 on the display when we call 😊 However, we have not yet received any feedback from the specialist department, so the call was definitely not from us 🙏🏽
We will get back to you as soon as we receive feedback 👍🏽
Best regards
Timur
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