Hello guys, first of all, sorry for write to you in English but my German is still too basic.

So, I signed a contract with Telekom in June to switch from my old provider O2 to telekom to join the new Regio M in my area. The thing is that O2 accept the portability and ends my discounts that I have it with them since end of June and I paid (with the August invoice) high prices for a very bad service. I tried to call to the customer center in telekom to try to know when my new DSL connection will comes up, but, the answering machine has a very complex workflow and there is no chance to switch to English. My question here is, how is the average time that telekom takes to switch from one provider to another?, I'm really bored with the internet connectivity that I have and I need a solution as soon as possible. Thanks for the community for the hints that they will provide to me.