How Long is the Fiberglass Connection Time

vor 2 Monaten

Our building, in Frankfurt, has GlassFiber box in the cellar. I was trying to have a contract with Telekom but on Check24.de, the waiting duration suggests it can be done at the start of June earliest. Is that really the case? I moved into a new apartment and was hoping it would take 1 week maximum. Do I need to contact real customer service instead of Check24.de 's information?

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    • vor 2 Monaten

      Hi @user_657ac1,

       

      I assume that the fiber connection is not yet finalized in your building, but that the connection is already in the house is a good sign. Otherwise, the lead time shouldn't be longer than a couple of days. 

       

      I will gladly look into this issue. Please add your contact number to your profile and send me a time frame in which you are available for a short call.


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    • vor 2 Monaten

      Hello, in my profile, I can't see any field to add my phone number. Am I missing something? Only name and email fields

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      Antwort

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      vor 13 Tagen

      Hello @Mck89, unfortunately we don't have a response yet, but will keep you informing as soon as we got an answer. 

       

      Kind regards Sven

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      vor 12 Tagen

      They fixed the landlord consent issue. I already made a contract, got the modem and waiting for technician appointment :)

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      vor 11 Tagen

       

       

      Thank you for your final feedback 🙌🏽

       

      I am really pleased that the owner information could be corrected and that there is now already an appointment 😊 Have a nice Sunday 🙏🏽

       

      Best regards
      Timur

       

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